Guest Service Agent - Season 2023 [Italy]

 

Position: Guest Service Agent - Season 2023 (Full time, Temporary / Seasonal #535578)
Property / Office: Mandarin Oriental, Lago di Como
Location: Lake Como, Italy

Duties and Responsibilities:

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• Welcome and promptly escort guests to their rooms or to their destination within the resort
• Provide quality service to the guests by responding to requests promptly, efficiently and courteously during check-in, check-out and throughout the guest's experience
• Address special guest preferences recorded in guest history profiles
• Anticipate guests needs in order to provide an exceptional and unique guest experience in line with the Legendary Quality Experience, Pillars and MOQA standards
• Dealing with enquiries both over the phone, face to face and via email
• Offer restaurant and activity recommendations and assist guests in arranging transportation and excursions
• Provides pre-arrival support for guests arriving
• Handle cash drawer properly as outlined in the MOHG Controller's manual
• Check cash float at the beginning and end of each shift to ensure at all times that amounts are correct
• Maintain high team focus by showing co-operation and support to all the resort colleagues
• Stay current with developments and procedures in the resort by attending daily Front Office briefings and reviewing the Front Office communications board regularly
• Perform any other reasonable duties as required by the Front Office Manager

Requirements:

Mandatory

• 3 years in luxury hospitality industry
• Proficiency in English, Italian and an additional language
• Good computer skills
• Ability in multitasking and time-management
• Excellent guest service attitude
• Charming and outgoing personality with excellent manners and communication skills
• Teamwork skills and attitude
• Able to stand for extended periods of time
• Flexible schedules and working hours; willingness to work weekends and holidays required.

Desirable

• Excellent knowledge of restaurants, bars, theatres, events and attractions in Lake Como area
• Excellent knowledge of transportation options and airports.

Advertised: 27 Jun 2023 W. Europe Daylight Time
Applications close:

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