We are looking for a Technical Support/System Engineer to work on critical infrastructure service that supports almost all IT processes of our customers.
We work in a distributed international team with well-established processes based on Scrum.
What will you do:
- Analyze and resolve L2 support cases in the EBM (Enterprise Batch Management) infrastructure
- Escalate to the engineering team where appropriate
- Consult development teams to setup, configure, deploy, and run their batch solutions
- Support configuration, testing, and rollout of changes in the batch infrastructure
- Monitor the batch infrastructure
- On-call support (24/7 with weekly rotations) and shift-based work
- Coordinate weekly activities between multiple teams
- Reporting activities to management, providing ad-hoc needed reports by request
What we expect from the candidate:
- Unix/Windows support/system engineer, ideally with knowledge and experience in UC4 or other scheduling engines
- Good spoken and written English
- SQL and scripting knowledge
- Database knowledge e.g. Oracle, DB2, and/or SQL Server
- Customer friendliness
- Ability to manage
Nice to have:
- Azure (or other cloud solutions) basic experience
- Mainframe/JCL/UC4 knowledge
What we offer:
- Relocation bonus (1 gross monthly salary) - in case of relocation; visa support and coverage of all migration procedures, and coverage of family migration expenses.
- Office in Nicosia (Cyprus) close to Athalassa National Forest Park.
- Large kitchen that has access to the private rooftop with a wonderful view.
- The opportunity to combine work from the office and remote work (work from the office is required only on «team days», approximately once a month).
- Child's bonus (monthly allowance for each child).
- International medical insurance (in-hospital and out-of-hospital treatment including covid coverage).
- 100% paid sick days (up to 10 working days per year).
- 10 working days for self-development and individual development plans that are carefully thought out with a technical expert/mentor.
- English and German Language courses (online courses with the corporate teachers in groups depending on the starting level) and additional business English training.
- Soft skills development training (facilitation, feedback, coaching, etc.).
- Access to professional certifications (Azure, Oracle, Scrum Master, etc.).
- Opportunity to participate in international workshops and business trips.
Job Types: Full-time, Permanent
Salary: Up to 5,500.00€ per month
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