Become a part of Thailand’s no.1 Digital Service Provider, Who strives to provide best services that help people fulfil their dreams.
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We are looking for potential candidates who are eager to learn and grow to join our young talent team.
Job Posting Location
Bangkok
Job Summary
1. Manage Contact Center to meet Call Center KPIs, Customer Requirements and company processes.
2. Monitor and evaluate the performance to develop performance improvement and action plans. Consult agents to solve cases within SLAs
3. Ensure daily processes/ contact center operation to meet KPIs and SLAs
4. Ensure operation support is provided to meet customer requirements.
5. Ensure all Call Center staffs are working effectively and following the company service process
6. Ensure proper notification/ escalation of service activities are followed SLA
7. Handle the other jobs as assigned
Job Description
1. Manage Contact Center to meet Call Center KPIs, Customer Requirements and company processes.
2. Monitor and evaluate the performance to develop performance improvement and action plans. Consult agents to solve cases within SLAs
3. Ensure daily processes/ contact center operation to meet KPIs and SLAs
4. Ensure operation support is provided to meet customer requirements.
5. Ensure all Call Center staffs are working effectively and following the company service process
6. Ensure proper notification/ escalation of service activities are followed SLA
7. Handle the other jobs as assigned
2. Monitor and evaluate the performance to develop performance improvement and action plans. Consult agents to solve cases within SLAs
3. Ensure daily processes/ contact center operation to meet KPIs and SLAs
4. Ensure operation support is provided to meet customer requirements.
5. Ensure all Call Center staffs are working effectively and following the company service process
6. Ensure proper notification/ escalation of service activities are followed SLA
7. Handle the other jobs as assigned
Recruiter
Thanawat Wongkongpat (ธนะวรรธน์ วงศ์คงพัฒน์)
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