- Work from home roles! (Days in the office may be required on occasion))
- Great opportunity to join the iconic Kiwi brand
- Great rate + health insurance + discounts on appliances
$ads={1}
About the role:Fisher & Paykel are an iconic kiwi brand, leading the way offering innovative and high-quality appliances to our valued customers. We are seeking Customer Service Representatives who'll ask the right questions, listen, and provide customers with a premium customer service experience. This is a role that is worked from home in a professional environment.
This is a call centre environment with a high volume of calls through the day. Customers are the heart of everything we do, and this is where you come in. You will be part of our world-class customer service team. In this role you’ll support our customers with everything from troubleshooting, to scheduling a technician and product information. At Fisher & Paykel we embody innovation and many of our products are now Connected Appliances (connected to our Smart HQ app on your smart phone – so you can check if your laundry is done or set your oven remotely). So if you have experience with this type of product, are technologically minded or just plain out curious we want to hear from you!
About you:
You are someone who loves delighting customers and delivering exceptional customer service. You take accountability for your role and show up with a positive, curious, and can-do attitude. You are a problem solver and resilient with managing challenging situations. You can be based anywhere in the country and will be working remotely but understand you may need to work in the office on occasion.
We will be choosing applicants who can embody our Fisher and Paykel Values of being Curious, Innovative, Trusted, Sustainably Minded and Generous.
You will have the following qualities:
- Honesty
- Reliability, with a proven track record
- A commitment to turning up to work every day!
- Great communication skills both written and verbal
- Proven customer service skills coupled with a passion for delighting others
- Ability to work in a fast-paced environment
- Excellent tech and system skills as we work on multiple different platforms
- Empathetic yet solution-focused
- Experience working in a contact centre, ideally from home, very desirable
- A professional office set up at home
- Experience and knowledge with Connected Appliances or a genuine passion for technology is highly desirable. A genuine desire to learn and curiosity will also be an advantage, as full training will be given.
These are fulltime position, 8 hours per day, 40 hours per week. There are no part time hours. These shifts are:
Week One: Tuesday to Saturday, with a rostered start time between 12.00am and 4.00am. (Sunday and Monday RDO’s)
Week Two: Monday to Sunday, with a rostered start time between 12.00am and 4.00am. (One RDO at the weekend one during the week).
What we offer:
A fantastic benefits package, a generous base salary, and career progression opportunities for the right people who show an aptitude to learn, grow and support out team while delighting our customers! Fisher and Paykel have an excellent culture of open innovation, collaboration, and respect for our people, customers and the planet! Ready to be part of our team? Apply now!
